Terms of Service

Last Updated: 2025-08-27

Welcome to PixelPress. By using our website, hosting services, and related products, you agree to the following Terms of Service (“Terms”). Please read them carefully before using our services.


1. Acceptance of Terms

By signing up for, accessing, or using any PixelPress service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, discontinue use of our services immediately.


2. Eligibility

You must be at least 13 years old to use our hosting services.


3. Services Provided

PixelPress provides:

  • Web Hosting

  • BDIX-Optimized VPS Hosting

  • Dedicated Servers

  • Domain registration & management

  • SSL and security solutions

  • 24/7 support services

We may modify or discontinue any service at any time.


4. Account Registration

You agree to provide valid information and maintain the confidentiality of your account credentials. PixelPress is not responsible for unauthorized access to your account.


5. Payment & Billing

  • Services require upfront payment unless stated otherwise.

  • Fees are non-refundable except where our refund policy applies.

  • Overdue invoices may result in suspension or termination.

  • Prices may change with notice.


6. Refund Policy

Refunds are available only on eligible hosting plans.

Domains, dedicated servers, and software licenses are non-refundable.


7. Acceptable Use Policy

You may not use PixelPress services for:

  • Spam or unsolicited email

  • Malware, phishing, or illegal content

  • DDoS attacks or hacking activities

  • Hosting copyrighted material without permission

  • Adult content (if prohibited on your plan)

  • Excessive resource usage that impacts server health

Violation may result in immediate suspension.


8. Resource Usage

Excessive use of CPU, RAM, I/O, or bandwidth may require service limitation, upgrading, or migration to a more suitable plan.


9. Uptime Guarantee

PixelPress targets 99.9% uptime. Planned maintenance or issues outside our control may affect uptime.


10. Backups & Data Responsibility

We perform routine backups, but you are responsible for maintaining your own backups. PixelPress is not liable for data loss.


11. Support

We provide 24/7 support via call, email, and chat.

Support includes hosting-related tasks but not advanced development or coding services.


12. Domains

  • Domains follow ICANN rules.

  • All domain purchases are non-refundable.

  • You must renew domains before expiration.


13. Suspension & Termination

We may suspend or terminate accounts that violate Terms, fail to pay invoices, or engage in harmful activities.


14. Limitation of Liability

PixelPress is not liable for:

  • Loss of profits or revenue

  • Loss of data or business interruption

  • Misuse of services

  • Any indirect or consequential damages

Maximum liability is limited to the amount paid in the past 12 months.


15. Indemnification

You agree to indemnify PixelPress for any claims arising from your use of our services or violation of these Terms.


16. Modifications to Terms

We may update these Terms at any time. Continued use of the service constitutes acceptance.


17. Governing Law

These Terms are governed by the laws of Bangladesh. Any disputes shall be resolved through the legal system in Bangladesh.


18. Contact Information

Head Office

22/11, Tolarbag, Mirpur 1,

Dhaka–1216, BD

📞 Phone: +8801729481162

📧 Email: info@pixelpress.com.bd

🌐 Website: https://pixelpress.com.bd/